All CollectionsRefunds & CancellationsRefunds & CancellationsOur clear policies regarding order changes, damage claims, and refunds.By Pudu1 author·22 articlesDo you offer cash refunds?What should I do if my flowers arrive damaged or withered?Within what timeframe must a quality complaint be lodged?Can I exchange non-perishable florist tools if they are defective?Who pays for return shipping?Can I return or refund an international order?What if my international package is rejected by customs?How do I file a return or complaint?What reasons are accepted for a return request?Can I get a cash refund if I change my mind after my order is processed?Do subscription deliveries follow the same return process as one-off fresh flower orders?Will I be notified once my return request is approved or denied?Can store credit issued for a resolved return be combined with promotional cashback credit?Do I need to provide photos for a return request?Are clearance or sale items eligible for refunds?Can I cancel a pre-ordered product during high-demand holidays like Valentine's Day?Can I claim a refund if the delivery is slightly delayed due to a traffic jam?Can I request a refund if I provided an incorrect delivery address?How long does it take to process an approved refund?What if I am unhappy with the size of the flower blooms?What if the recipient rejects the flowers upon delivery?What happens if the driver drops or damages the bouquet during transport?